Trending in the wrong direction — This new information comes shortly after Tesla cut its warranty for used cars to just one year. And it also eliminated its 7-day "no questions asked" return policy.
Tesla fans have given the automaker a lot of leeway over imperfections thanks to its traditionally generous customer service, but also because the company has been so far ahead of any competition in developing innovative electric cars. But as other manufacturers begin to roll out competitive electric vehicles, Tesla risks exhausting its pool of loyalists who will forgive problems like these.
The company's most recent car, the Model Y crossover, has also been rolled off the line with lots of quality control problems, from questionable finishing to misaligned doors. One customer's vehicle had its sunroof completely fly off while on a highway. Perhaps now that it's the most valuable automaker on earth it's time the company spend more time on quality control and less on rushing products to market.